Privacy Policy
Effective Date: 21/03/2025
1. Introduction
NextGen Transit (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our transport and logistics services, our website, or any of our advertising platforms, including Meta Ads, LinkedIn Ads, and Google Ads.
By using our services or accessing our website, you agree to the terms outlined in this Privacy Policy.
2. What Information We Collect
We may collect and hold the following types of personal information:- Name
- Company name
- Email address
- Phone number
- Business address
- Job title and role
- IP address
- Website usage data
- Information provided via contact forms, phone, email, or advertisements
- Any other personal information you provide to us directly or indirectly
3. How We Collect Your Information
We collect personal information in several ways, including:- When you complete a contact form on our website
- When you communicate with us via phone, email, or social media
- When you engage with our digital ads (Meta, LinkedIn, Google)
- Through third-party marketing tools, cookies, and analytics platforms (e.g., Google Analytics, Facebook Pixel, LinkedIn Insight Tag)
4. Why We Collect Your Information
We collect, use, and disclose your personal information for the following purposes:- To provide you with our transport and logistics services
- To respond to your enquiries and provide customer support
- To send you service updates, company news, and marketing communications (with your consent)
- To improve our website, marketing campaigns, and user experience
- To target and personalise advertisements via Meta Ads, LinkedIn Ads, and Google Ads
- To comply with legal and regulatory obligations
5. Disclosure of Personal Information
We may share your personal information with:- Our employees, contractors, and service providers
- Marketing and advertising platforms (such as Meta, LinkedIn, and Google)
- Cloud hosting, CRM, and analytics providers
- Legal and professional advisors
- Government authorities or law enforcement, where required by law
6. Direct Marketing
We may send you promotional communications related to our services, either directly or through third-party advertising platforms (e.g., Meta Ads, LinkedIn Ads, Google Ads). You can opt-out of receiving direct marketing at any time by:- Clicking the “unsubscribe” link in our emails
- Updating your ad preferences on Meta, LinkedIn, or Google
- Contacting us directly at info@nextgentransit.com.au
7. Cookies and Analytics
Our website uses cookies and tracking technologies to:- Monitor website traffic and user behaviour
- Measure ad performance and conversions
- Retarget users via Google Ads, Meta Ads, and LinkedIn Ads
8. Security of Your Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These include:- Secure servers and encrypted storage
- Access control measures
- Staff training and confidentiality agreements
9. Overseas Disclosure
Some of our third-party service providers (e.g., cloud hosting or advertising platforms) may be located overseas, including in the United States, Ireland, or other jurisdictions. We take reasonable steps to ensure that any overseas recipients of your personal information handle it in accordance with Australian privacy laws.10. Access and Correction
You have the right to request access to or correction of your personal information. To do so, please contact us using the details below. We will respond to your request within a reasonable time and in accordance with applicable laws.11. Complaints
If you believe we have breached the Privacy Act or mishandled your personal information, you may lodge a complaint by contacting us directly. We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
Phone: 1300 363 992
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated effective date.13. Contact Us
If you have any questions about this Privacy Policy or our handling of your personal information, please contact:
NextGen Transit
Email: info@nextgentransit.com.au
Phone: 1300 593 929
Website: www.nextgentransit.com.au
Address: 11a/212 Curtin Avenue West, Eagle Farm QLD 4009